Returns & refunds
Changed your mind? You have 30 days from the day your order arrives to send it back for a refund. That's longer than the 14-day withdrawal period EU law gives you, and it doesn't replace any of your legal rights.
How to return something
- Email us at naed1@pm.me with your order number and what you'd like to return. You don't need to give a reason.
- We'll reply within 2 working days with the return address and instructions.
- Send the item back unused, in its original packaging, within 14 days of telling us.
Please don't post anything back before we've sent you the return address: items sent to the wrong address can't be refunded.
Refunds
Once the item reaches us and we've checked it, we refund the full item price and your original standard shipping cost to the way you paid, within 14 days. Return shipping is paid by you unless the item is faulty or we sent the wrong thing.
Bedding and sleepwear
For hygiene reasons, sheets, blankets and sleepwear can only be returned if they haven't been slept in, worn or washed, and come back in their original packaging. Faulty items are always covered.
Faulty, damaged or wrong items
Tell us within 30 days of delivery with a photo and we'll send a replacement or a full refund, including any shipping you paid. You don't need to send faulty items back unless we ask. Your legal guarantee rights for faulty goods (2 years in the EU) always apply.
Lost or late orders
If your order hasn't arrived 30 working days after dispatch, email us and we'll reship it or refund you in full.